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Worst rental experience of my life!

Reviewed: Tue, Jun 18, 2019
About FOX RENT A CAR: 6.0 /10
Fox only had three employees checking people in and it took over an hour to get my rental. The 2017 Dodge Grand Caravans outside appearance was bad with dents, scratches and other damage. The 24 hour roadside assistance and Fox customer service suck. On my last day of vacation, the van broke down. It took over an hour of continuous calling to talk to a representative to get a tow. It took even longer to get a tow truck. I was stuck with my wife and two young children in a not so good area of town where prostitutes and drug addicts were hanging out, but Fox and the 24 hour roadside assistance people acted like they could care less. My family spent over 3 hours before a tow truck came. The final insult was Fox charged me $7.99 per gallon for gas for a total of $99.88 when the van was towed back because it had 3/8 tank of gas. I could go on, but will finish my comments now.
About QEEQ: 10.0 /10
Easyrentcars.com was very easy to book the rental.
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on FOX RENT A CAR Orlando Airport

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Compact SUV | Chevrolet Equinox or similar
Reviewed: Tue, Feb 21, 2023
“I will not be using FOX again if I have an option.”
About FOX RENT A CAR: 8.0 /10
The car was dirty both inside and out. I do understand that for the price we paid that we could not expect the perfect car, but we received a car where the inside padding above the driver's side of the car door kept falling out. Although I provided an international insurance cover on the day, I was sold another cover because the person at the counter gave my wife the impression that we were not at all covered and I had to take out another insurance on the day.
About QEEQ: 10.0 /10
Was a very good price that was offered.

K.Kibler

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Medium SUV | Dodge Journey or similar
Reviewed: Wed, Jan 1, 2020
“Fox - Unsafe vehicle, beat up vehicle, smelled like smoke”
About FOX RENT A CAR: 6.3 /10
Vehicle was dirty, unsafe (tires filled up too much), allignment terrible.
About QEEQ: 8.0 /10

Meli Mouse

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Sep 23, 2019
About FOX RENT A CAR: 6.7 /10
For the price it was great - perfect size for our group - vehicle was older, dented, scraped and had stains inside, also window rubber would come down every time it rolled down - but it got us where we needed to be - Shuttle took a while, and was full but overall a good experience!!
About QEEQ: 9.0 /10
Booked online - printed voucher as instructed- no issues at all !!

g.harte

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Jun 26, 2019
“the Manager refunded me $146 after i complained bout extra costs”
About FOX RENT A CAR: 6.0 /10
The guy insisted we take out extra insurance that he said was mandatory in Orlando which I knew wasn’t but he said it was and we had to take it out so it cost us an extra $180 which I found out later it was optional.
About QEEQ: 10.0 /10
I didn’t realise we had to pick the car up off the airport so for future reference I wouldn’t book unless car was at the airport

J.Scott

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Sun, Mar 10, 2019
“A pitiful experience with Fox Rent A Car”
About FOX RENT A CAR: 2.3 /10
The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.

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