Not bad. I bought comprehensive insurance online myself, so there was no need to overly recommend additional insurance.

Unexplained additional charges

Quick deposit refund, excellent service

Hertz is a big company with many locations and cars, and the cars are very new. The Los Angeles airport branch is very close to the airport, making pick-up and drop-off very convenient. Our flight was delayed by several hours, and we were worried they wouldn’t hold our reserved car. We arrived at 2 AM, and the staff was very accommodating, and we got the model we reserved. We rented a GMC YUKON XL because we had 4 adults and 2 kids. The car was new, in great condition, and very comfortable for the 5600+ kilometers we drove. The price was reasonable, just over 10,000 RMB for 17 days, and fuel cost was lower than expected, only 400 USD. We will use QEEQ again and will choose Hertz first.

The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised

Price did not drop