Quebec City, Montreal, Ottawa, Niagara, Toronto

The Dollar rental service was quite disappointing. They downgraded my vehicle at first and then asked for additional fees, which I refused. They didn't mention additional insurance during the process, but it was included on the receipt they printed. It's been a long time since I rented a car abroad, so I thought it wouldn't be added if it wasn't mentioned. I signed the document based on that assumption.

The staff has a good attitude.

I booked a 'Mid-to-Full Size SUV - Ford Edge,' but on the day of pickup, only a 'Tesla Model 3' was available. The staff claimed it was an 'upgrade.' Ridiculous! Compare the prices of the two models yourself. Since the rental site didn't have an offer for a Tesla Model 3 and the staff promised I could exchange it in two or three days, I tolerated it. Three days later, I went to exchange the car and ended up with a 'Compact SUV - RAV4.' The staff still wouldn't admit it was a downgrade. However, both the rental site and Dollar's website list the RAV4 as a 'Compact SUV' and the Ford Edge as a 'Mid-to-Full Size SUV.' A search on any date will show that compact SUVs are priced much lower than mid-to-full size SUVs.

Car was more than adequate.

Excellent value for the rental.

Dislike: The headlights on the vehicle are awful!!! i know its not the rental companies fault just need brights to drive. unsafe!!