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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5412072327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5412072327
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Search for Hertz Car Hire in Melbourne

Great Ocean Road

Reviewed: Tue, Oct 22, 2019
About Hertz: 4.0 /10
First of all, the location is very easy to find, right across the street. When we arrived, we were informed that the Camry we booked was unavailable and were given a CHR instead. At the Hertz store, the types of cars are clearly labeled, with the Camry being a full-size vehicle and the CHR being a small-size SUV, yet they used the word 'upgrade' for this change. Upgrade?? The rear space was ridiculously small, the view was extremely limited due to the window design, and the trunk was so small it could only fit two carry-on bags and two backpacks. The Camry has a 2.5L engine, but we got a small 1.2T car, and they call that an upgrade? I had prepaid the full amount; why was there no car for me when I arrived? Shouldn't there have been a reserved car for me? The car was in good condition, with adaptive cruise control and auto hold, so it was likely a 2018-2019 model. However, the noise from the wind and tires was very loud, making the ride much less comfortable (I can compare as I drove a Camry in Sydney). Returning the car was easy, just follow the navigation, which was nice. Overall, I was quite dissatisfied as I chose Hertz for its good reputation in the car rental industry. Quite disappointed.
car image
Hertz
Melbourne Airport(MEL)
Melbourne
Australia

Relevant Reviews on Hertz MELBOURNE APT

Kennedy Samson

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Hertz
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Jun 11, 2019
About Hertz: 2.0 /10
Communication between Zuzuche and the overseas car rental company was completely unsuccessful. I completed the booking on the Zuzuche website and arrived at the Hertz car rental at Melbourne Airport on the morning of May 12. The car rental agency told me they had no information about my booking. I tried to contact Zuzuche for over an hour with no answer. I was stuck at the car rental office for more than two hours without a car, which disrupted my travel plans. I had to make a new booking directly with the car rental agency at a much higher cost than my Zuzuche booking.

Juliet Wyclif(fe)

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Hertz
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Apr 11, 2017
About Hertz: 10.0 /10
Major company with a large variety of vehicles, located opposite the airport.
About QEEQ: 10.0 /10

Steward Jenkin(s)

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Hertz
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Mar 28, 2017
About Hertz: 10.0 /10
Very good
About QEEQ: 10.0 /10

Kent Stephens

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Hertz
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Jan 6, 2018
About Hertz: 10.0 /10
The car pickup process was simple, with no sales pitches. Reliable.
About QEEQ: 10.0 /10

Atwood Walsh

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Hertz
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Feb 14, 2019
“Great Ocean Road Canberra Sydney”
About Hertz: 8.0 /10
The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.

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