Los Angeles San Diego

The service from the lady during pickup was good, but the gentleman during the return didn't pay any attention to me.

Overly enthusiastic... The pickup time was faster than other car rentals I've experienced before. However, they strongly pushed for additional insurance, even though we had already purchased full coverage.

The international reputation of this well-known chain brand is trustworthy.

I specifically requested not to have a Japanese car but found out it was still a Japanese car once I reached the parking spot. With luggage and kids, it was inconvenient to go back and queue to change the car. In the end, when leaving the parking lot, they asked me to modify my order and added several insurance items I didn't need.

The Los Angeles LAX location has VIP and regular areas. This was my first time renting from Hertz, and I was in the regular area. I was assisted by an older Caucasian man, which is unusual as most companies have South Asian individuals in customer service roles. The man was chatty and checked my insurance situation, then told me I didn't need to buy any additional insurance. I asked if I needed to wash the car before returning it, and he said 'just leave it dirty.' The car got quite dirty inside and out, and despite washing it twice, I couldn't get it completely clean. They didn't charge me for it afterwards. I was in a hurry to catch my flight when returning the car and miscalculated the fuel amount—it was just at the Full line. I felt a bit embarrassed, but they didn't charge me extra for that either. I would consider using Hertz again in the future.