24-hour customer service, always available to help with any issues! There is a free shuttle bus directly to the pickup location, which is quite convenient!
No queues, no store, both times we went directly to the parking lot. Communication in Mandarin was convenient, but the professionalism needs improvement.
“Car wasn't ready, car wasn't serviced, difficulty contacting agent with Reach Rental.”
About reach rental:5.7/10
Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.
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