Overall, it's good, but why do they need to charge in advance? The bank charges fees for both the charge and refund. They persuaded me to buy full insurance so that the advance charge could be avoided, which added over 2,000 yuan. While extra safety is a benefit, it should still be up to the individual. When I picked up a car in the USA, there were no advance charges or additional fees.

Not bad

It took almost two hours to pick up the car. The efficiency definitely needs improvement.

Overall good service, the staff was very friendly and adept at solving problems.

Overall service was average. We were not attended to for half a day and had to actively seek out staff. The pickup process was self-operated at a kiosk, but the car's condition was excellent.