The car rental process was very enthusiastic and fairly smooth. However, swapping the car in Izmir was an absolute nightmare. Several phone calls were made, and nobody took responsibility. We couldn't find anyone at all until we finally located someone at the rental desk in the arrivals hall who reluctantly helped us. The car swap location was ridiculously tucked away in the deepest part of the underground of the second parking lot. It was incredibly frustrating.

Even though the company's staff saw that I had already paid for certain items on my rental order, they still charged me over 300 RMB for the one-way rental fee. When I tried to discuss this in English, they said they couldn't see which fees were paid or not. This made communication very difficult. I called the rental car customer service, but they were also unsure and told me to check the final price. In that situation, it was impossible to verify accurately. They just kept saying they couldn't see the details and even shook their heads saying 'Chinese,' which I doubt was a compliment. The experience was terrible. It took an hour of hassle before I could get the car, even though I had all necessary documents and my bank card. Everything was stuck and it was very frustrating. I would not recommend renting from this company.

Alamo was great, very efficient! Excellent service and friendly staff!

It's alright. Recommended diesel cars for fuel efficiency and good performance.

The Alamo rental store is actually Enterprise, which took me a long time to find. However, the staff at the pick-up were very patient. But when returning the car, as I couldn't get through on the phone and parked quite far away, unfamiliar with the airport roads, I brought the staff to my car. That person was very impatient, constantly scolding me the whole way! Saying I took him up and down without reaching the car, and it was hot outside. Why didn't I call to inform him beforehand? He kept scolding! Yes, you heard it right, I got scolded! I hoped the trip would end smoothly, but this incident left a bad taste in my mouth!