Couldn't get a Challenger when picking up the car, they gave me a Charger instead, which I thought was okay since it's a V6. However, the rear tire had a slow leak, almost got stranded on the way to Grand Teton National Park. Had to keep inflating the tire until I found a place to exchange the car. They tried to give me a Cruze, but after some negotiation, I got an Escape. They still charged me $61.
Returning the car was relatively smooth, but they charged me $12 a few hours later, not sure what that was for.
A few years ago, I rented from Hertz in North Carolina, and their service was much better. Not sure if it's a regional difference or if Hertz has declined. I recommend not choosing Hertz...
Overall, it's great. The highlight is that you can choose your own car. All the cars of the same type have their trunks open and keys inside the car—just pick one and drive off.
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