The car pick-up process was smooth and the vehicle was in good condition, but the weekend service hours are too short and the late return fees are very expensive.

The car had a minor issue; the diesel vehicle required AdBlue. When we encountered a problem during the trip, we handled it at a repair shop. After coordination between QEEQ and Europcar, they proactively refunded the repair cost and apologized after we returned the car.

Pretty good

Service attitude was mediocre, and they did not explain insurance claims and prices clearly.

there is extra cost for my car pick up location which was not included in the prelim booking invoice amount, and with no explicit statement mentioning the above cost