The car rental company is very easy to find. It's located at the T1 entrance. In the morning, you can return the car in the parking lot and directly proceed to the airport service area to complete the necessary formalities.
No lines, but the staff member was a rookie, so the process was a bit slow. It's recommended to communicate thoroughly and confirm details to avoid any mistakes with the insurance package at the store.
This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage.
The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.
Overall good. They also recommended the full insurance from the rental company. They switched us to a DR car, which was in good condition but a bit large, making it quite challenging to navigate the underground parking in Madrid!
The vehicle experienced a breakdown, but it was promptly replaced. Additionally, the customer service from Zuzuche was very helpful, ensuring the issue was resolved smoothly. Overall, it's quite satisfactory.
The counter staff were very enthusiastic, but they kept persuading me to upgrade my car. In the end, I fell for it. I originally booked an Audi Q3, which was more than enough for the two of us. However, the staff told me there were no Q3s available and that there was only one option in the same category, but it was extremely unattractive. I ultimately decided to upgrade and ended up paying double the price for a different car. It feels like a tactic to make you spend more by upgrading your car.
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