Shortly after returning the car, I received an additional bill from the rental company claiming the car was scratched and demanded compensation. Fortunately, I had taken photos when renting the car, proving the scratch was already there. Currently, I'm still in dispute with the rental company.

Returning the car was difficult to find, we circled around several times since the navigation was inaccurate. Picking up the car was easy. We were convinced by the store to buy full insurance; the car rental was only 1800, but the insurance cost more than 4000. It's been over a month and the deposit hasn't been returned yet.

There were two service counters at the site. We arrived when there were no other customers, so we completed the process immediately without waiting.

Extremely dissatisfied with this deceitful and fraudulent car rental company. The car I was given had no logo (they intentionally gave us a problematic car that was hard to notice, probably to make us pay extra at return and buy their insurance. We already had full insurance and didn't agree). From where the logo was supposed to be, it was clear it had been missing for a long time. We didn't notice or document it until after we left. When returning the car, we provided photo evidence and timestamps, but they refused to acknowledge it and demanded compensation. Any damage to the car should have been recorded, but they still denied it. It seems like a common tactic to extort money. If renters notice the issues, they note it; if not, they get scammed. Another renter, also Chinese, faced a similar problem and was arguing with the company because they were charged for undetectable hardware issues. This is the first time I've encountered such blatant fraud from a car rental company. Never ever rent from this company at Madrid Airport. Many other options are available, avoid this one at all costs!

Very satisfied, the process was very fast.