Melbourne, Penguin Island, Great Ocean Road, Adelaide

There was no one around when we arrived, but the service was excellent.

The reception and explanation were clear! But you need to understand English!

When picking up the car, there was an elderly gentleman who could speak some Mandarin. He was very friendly and enthusiastic! He patiently explained everything, highly recommended.

Very good

Very professional. Since it's full coverage, no extra check-in or check-out inspections are needed, similar to the no-liability insurance in China. The car was very new, just over 5000 kilometers, much better than the typical 20000 kilometers in China. However, others picking up a car at Franklin Hertz should be aware that the cars are parked in a garage, and you need to drive them down yourself. It's tricky if you're not used to right-hand drive cars yet. You can ask the staff to bring the car to the ground level before handing it over. At Melbourne Airport, there's a dedicated return lane for rental cars. It's a shared lane for all rental companies and not the entrance to a private car parking. Please pay attention to this.