Los Angeles - San Diego - Joshua Tree - Phoenix - Grand Canyon - Las Vegas - Los Angeles

Scheduled pickup time was around 8:30, but staff only arrived at 9:30 due to some reason. Understandable, but punctuality would be better.

No queues, no store, both times we went directly to the parking lot. Communication in Mandarin was convenient, but the professionalism needs improvement.

The car was delivered by a staff member who drove over. Actually, once you call them after landing, they will bring the car to you. I mistakenly went to the front desk to pick up the car and missed the spot, which caused a minor confusion, but their attitude was excellent. The whole process was very pleasant. I accidentally drove on a toll road and feared being fined, but after calling them, they assured me that the toll fee was covered. It made me feel much more at ease. Returning the car was convenient as well. The 9009 handsome customer service even kindly drove me back to my apartment. The entire experience was absolutely fantastic. I'll definitely choose you again next time and have already recommended you to my friends. The attitude is really great.

No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.

Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.