Overall service was excellent.

Pickup was smooth, the car was almost brand new, in great condition, and had good smart features like lane departure warnings and reliable speed limit recognition with timely overspeed reminders. Right before returning the car and after refueling (near the store), we got into a minor accident (someone hit us while refueling). Fortunately, a manager from the store was nearby and helped us handle the situation, so we returned the car without issues. Except for the deposit, there were no attempts to sell insurance or upgrade the car model. The return process was hassle-free without meticulous checks of the car's exterior. The Lucerne train station is quite large, so finding the store for pickup took some effort, but returning the car was much easier as we were familiar with the route.

There were almost no queues.

They didn't provide me with a car