The car was not provided with a full tank, and even though they acknowledged this when I returned the car, the process was extremely slow. I waited for half an hour and was then told to resolve it with the agency. It took two compensations to settle the fuel charge.

The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.

The attitude was good, it was the model I booked, just over 20,000 kilometers. Supplementary full insurance was purchased from QEEQ at ¥201/day, while at the Hertz counter, it costs AUD 32/day, still more appropriate to buy at the counter. Toll fees were charged to the credit card after returning the car, with Hertz charging a service fee. Added a second driver when picking up the car, costing AUD 5/day, and the second driver’s credit card could be used for deposit and payment.

The queue at Melbourne Airport was shorter compared to other companies when picking up the car. Returning the car was also quick. A staff member took photos around the car and printed out a receipt. Of course, the car was in good condition as well.

Friendly, no upselling, easy pickup and drop-off