Returning the car took a while, but picking it up was okay. They promised to give me a baby seat and said they'd discuss it with the manager, but I never heard back.

There were only three groups of customers ahead of me, but I waited for over 30 minutes. One was due to a computer error by the rental company that tried to add insurance to the customer's bill. The other two groups couldn't communicate well due to language barriers. Another reason was that selling insurance took a long time. By the time it was my turn, I had lost my patience and didn't check the terms carefully.

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Easy to use but should avoid easirent. Poor experience.

Car was very dirty on exterior. Employees did not have time to clean it up since demand is too high. Not their fault.

On arrival was offered a GLA this is NOT an equivalent car or 'upgrade' as they later told me. I booked a V60 Estate or Similar, I expected something similar to this, there was no cars in their car park remotely close to this model. An upgrade was given but still not an estate and after a long discussion.