Service could be more friendly and polite.

This is a large company with a lot of business. I changed my booking to Alamo last minute, and since I originally prepared a translation for another company, I had to use my phone to create a driver's license translation for Alamo. The branch manager helped me print it out, which took some time but was helpful. I wanted to rent a Japanese midsize SUV, but all the midsize options were Jeeps, which was a bit disappointing.

Good service

Excellent! As long as you pay the full amount in China, you just need to print the contract from a self-service machine abroad to pick up the car. Returning the car is also very convenient; just inspect the car with the staff. Overall, it was very good!

Picked up the car at Orlando airport. When I arrived, Alamo's parking lot had almost no compact size cars left as I reserved, and the clerk kept pushing me to choose a higher category. I ended up with a Chevy Sonic LTZ, which is similar to the Chevrolet Aveo in my country, with a 1.4 T engine. Overall, I was quite satisfied with this small car; its performance was good, and it responded well when accelerating or changing lanes. In fact, its driving performance was better than the Cruze I rented later. However, the car is still a compact size, which feels a bit small in the U.S., unlike driving a larger car which gives more confidence. I recommend renting at least a standard or mid-size car.