Los Angeles - Death Valley - Yosemite - Yellowstone - San Francisco - Highway 1

The counter staff was a bit slow and sometimes chatted with the customers in front, but overall it was okay. Maybe it's just that Americans are more enthusiastic and can't help but start chatting?

Very dissatisfied. This was my first time using this company. The person who attended to me was a woman, and without asking me, she added $500 of additional services. When I noticed and asked for a refund, she was reluctant. Meanwhile, there was an elderly white lady renting a car next to me, and this woman directly asked her if she wanted the service. The service was extremely poor! During the process, I had the customer service from the rental platform talk to her over the phone, but she was clearly unwilling and refused to take the call.

Excellent service. Since it was my first time driving on a toll highway and I didn't know how to pay, a Hertz employee was very helpful and called to pay the toll for me when I returned the car. I'm truly grateful; they saved me a lot of money. For future visitors driving in the U.S., if you don't want to take the highway, set the GPS to avoid highways. If you're okay with highways, remember that at toll booths, you have to exit the main line to pay and then merge back in.

Excellent from start to finish

Waited 30 min. to get the car. Had to walk another 10 min with luggage to get to the car. Car condition was good.

Fast and easy.