Departed from Heathrow Airport to Windsor, Oxford, the Lake District, the Scottish Highlands, Isle o

Overall experience was great

When picking up the car, I was informed that my reserved model was unavailable, and then they recommended more expensive models. This seems to be a common tactic nowadays.

Convenient procedures

I booked a Golf automatic or similar model, and ended up getting a PEUGEOT 3008 SPORTHDI163, which was excellent. It had enough space and great power. The pickup process was simple, although the staff insisted on selling us additional insurance despite us already having comprehensive coverage from home. It might have been a language barrier. After asking them to amend the contract, they seemed a bit unhappy. Aside from that, everything was great. Returning the car was easy as well.

I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON