It took three hours to pick up the car, with various demands to purchase insurance. When returning the car, they initially charged over a hundred dollars more, and it took more than an hour to get the refund.
My whole experience with the Orlando routes office was poor all around .
The only good part about the experience was the driver who picked me up from the airport was very nice
Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.
“The first employee was not very good at customer,service would not even let me use the phone
The sec”
About Routes:8.3/10
The first vehicle i got was terrible, i should have never been given. I had to go back and return. Off road jeep terrible comfort and on gas.
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