When we picked up the car, we found the trunk was too small for our luggage. After negotiating with QEEQ customer service, we were able to return it smoothly. The service at the Avis counter was also great. Thumbs up!
I just handed over the rental voucher and driving license translation to pick up the car, with no upselling of additional costs. Since the Benz A-class model I booked was unavailable, they provided a diesel version of the Peugeot 5008 instead. The power was quite good and I enjoyed driving at 150 km/h on the German roads!
The waiting time to get the car is long more than 1hr 15 mins as the car is not yet cleaned by AVIS although my booking made at 8:00AM. I got the car key at 9:15AM, which have delayed my trip plan and being late to my destination.
However the car quality is good although the AVIS staff missed out some of the scratch marks which is not stated in the rental agreement, which is different experiences I have with other car rental companies.
The staff at the car return location at Vienna have asked us to leave the car key without asking us to sign the documents and inspect the car condition which leave our obligation opened as I worried what if the car has problem after I returned the car key.
About QEEQ:10.0/10
I love this website, it saves me a lot of time and hassles. I used Europcar before this website, but Europcar unable to provide me the car rental I needed and Europcar website is not as user friendly as Easyrentcars.com.
The customer service staff via online chat is very helpful and fast in response our enquiry. I will recommend this website for car rental oversea.
Like: I like the condition for the car and when i need help they came fast Dislike: No thing
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