The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.
Overall service was fine, but the staff was not clear about my rental agreement with Zuzuche, resulting in a duplicate insurance charge without informing me.
Everything was smooth and straightforward, without any unpleasant experiences. Car pickup was hassle-free with no unnecessary upselling. Drop-off was quick and efficient.
About QEEQ:10.0/10
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