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Live chat Email us Service Code: 9526991305
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9526991305
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Los Angeles Downtown – Universal Studios – San Diego

Reviewed: Tue, Jul 16, 2019
About Dollar: 8.0 /10
The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.
About QEEQ: 10.0 /10

Relevant Reviews on Dollar LOS ANGELES INTL AIRPORT

Perry Lytton

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Reviewed: Wed, Sep 14, 2016
“LA-San Diego-Las Vegas”
About Dollar: 6.0 /10
Their attitude towards non-English speakers is very poor! When I asked for a Chinese-speaking agent, they didn't even answer the phone. The customer service at ZUZUCHE is great—very patient and responsible. They misled me into buying $280 insurance and had no Chinese service. I heard someone ask a colleague if they spoke Chinese, and they said yes, but they ignored me! They look down on Chinese people! Returning the car was very convenient.
About QEEQ: 10.0 /10

Rory Walpole

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Reviewed: Sat, Feb 2, 2019
About Dollar: 6.0 /10
Good

Renee Adolph

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Reviewed: Sun, Mar 1, 2015
About Dollar: 4.0 /10
I booked a car for $577 (12 days), including insurance. However, at pick-up, the car provided was $984 (rental cost around $800 with mandatory insurance for two items, about $200).
About QEEQ: 8.0 /10

Melissa Becher

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Reviewed: Mon, Aug 10, 2015
About Dollar: 2.0 /10
No Chinese service available, and there weren't enough cars when picking up, requiring coordination. Also, the vehicle's condition was not explained and needed to be asked in detail. The main issue was that after multiple confirmations with the staff that there were no extra charges, I found out upon returning home that I was charged for several items, totaling nearly $400! Friends, please look carefully at those incomprehensible abbreviations on the bill.
About QEEQ: 10.0 /10

Veronica Defoe

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Reviewed: Sun, Feb 28, 2016
About Dollar: 2.0 /10
We specifically informed the staff at the counter that we did not want any additional insurance and the pick-up agreement stated a payment of $0 at the store. However, they added extra insurance without asking us and only asked for an electronic signature for confirmation. We thought it was for the deposit. When we returned the car, we found out an additional $150 insurance charge was deducted. It's very difficult to resolve such disputes in a foreign country, especially with language barriers. The staff only provided us with a complaint phone number and we had to complain ourselves. Changing our return date for this amount wasn't feasible, so we hope the rental car company can assist with this issue.

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