After returning the car, an inexplicable charge of 1281 AUD was made. Be cautious when selecting.

The staff is quite patient

Extremely thoughtful, enthusiastic, and meticulous service! Truly worthy of an international brand. Although it's a bit more expensive than other companies, the service is excellent, the car condition is great, and there's no worry at all. For international rentals, I always choose Hertz!

Returning the car was easier than expected, no strict inspection, just handed over the car and left

Very professional. Since it's full coverage, no extra check-in or check-out inspections are needed, similar to the no-liability insurance in China. The car was very new, just over 5000 kilometers, much better than the typical 20000 kilometers in China. However, others picking up a car at Franklin Hertz should be aware that the cars are parked in a garage, and you need to drive them down yourself. It's tricky if you're not used to right-hand drive cars yet. You can ask the staff to bring the car to the ground level before handing it over. At Melbourne Airport, there's a dedicated return lane for rental cars. It's a shared lane for all rental companies and not the entrance to a private car parking. Please pay attention to this.