They force you to buy additional insurance, otherwise they won't allow you to cross the border. The crossing fee is only 25 EUR, but the insurance costs 66 EUR plus tax, which altogether cost an extra 120 EUR. I booked a C-class but got an X1 instead, which is clearly not the same class in China. Maybe in Germany, X1 has the same price as C-class. I've had a good impression of Hertz before, but this experience was very disappointing. The staff refused to mediate over the phone with the booking agency. It was really frustrating. If I weren't in a hurry, I would've canceled the rental. Do not choose this company.

The service staff was extremely rude and unfriendly during the car return process. Highly recommend adding Chinese service.

Very satisfied

The car rental guy was quite indifferent. First-time renters might find it quite challenging.

I m expecting to have mercedes as i reserved unfortantily they gave a volvo which i dont like it