Trip to the National Park

Overall experience was quite good. No forced recommendations for additional purchases.

The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.

They keep trying to sell additional insurance and push for upgrading to more expensive cars. The staff, especially the Indian people, assume that Chinese people are easily fooled and have lots of money. They even try to scare you by saying the insurance doesn't cover certain things. Does booking through Zuzuche make you more prone to being misled? Next time, I'll rent directly from the car rental company.

They tried to upsell additional services. The order stated I should pay 168 CAD, but I was actually charged 200.89 CAD. Please address this issue.

all staffs are nice.. reaction is quick. MUST rent car from Hertz next time.