Vancouver–Rocky Mountains–Calgary–Glacier National Park (USA)–Rainier–Seattle–Vancouver

Highly satisfied

Average

The service was good, but the car we picked up at the Vancouver airport location was a bit old. Later, when driving to Seattle, a thief shattered the car window. We contacted QEEQ customer service, and after they communicated with Hertz, we were told to go directly to the Seattle airport location to exchange for another car, which was in better condition than the original one. Even though it was already past midnight, the car exchange process went smoothly.

The waiting time was too long, taking up to an hour in line. When finally attended to, the staff was very unprofessional, taking half an hour to complete the process. They also changed my originally reserved Highlander (classified as a Large SUV by the rental company) to a Chevrolet Equinox, which is at least one size category smaller. After negotiating with another staff member, they finally switched it to a Nissan Pathfinder, but I had to wait another half hour to get the car. From standing in line to getting the car, it took over two hours and multiple negotiations. The experience was very poor. However, the car was in good condition, having been driven only 10,000 kilometers when I picked it up.

Unfortunately no car was available when we arrived there was a delay in getting our car the staff were helpful and sympathetic. Everything esle was smooth and easy.

Although I did not know if QEEQ at the time and was a little worried, I got a great deal on a good car with no surprises or issues.