I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!

Generally satisfied

I had an upgrade which was great which was offered by the helpful agent,iam glad i did

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

Counter staff were exceptionally polite and helpful.