The credit card expiration date was incorrect, causing the first attempt to fail.

Long waiting time and low efficiency. There was only one person ahead, but I waited for an hour.

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

Having the right terminal options on the booking otherwise no other issues.

They charged me more than I was quoted and would not give me the car until I had paid extra

It took more than an hour to pick up the car. Please try to speed up the process.

Excellent