Previous rental did not include insurance. The Avis staff added insurance without informing us. Be cautious of this pitfall when renting a car.

Very good, the car was new and the entire trip went smoothly. The only issue was that I had to wait at the rental counter in Frankfurt airport, and the process was a bit slow.

I booked a Passat estate but received a Touran. Although the Touran has more space, its speed can't match the Passat.

The car was in great condition, the counter was easy to find, and the service attitude was excellent

Very poor service. They gave me a Renault, which was not stable at all. Also, the final price was much higher than what was shown on the rental site. After repeatedly verifying the charges and showing my booking's quoted price, the staff reluctantly removed the extra charges. Terrible experience.