The service was good. When returning the car, they tried to say that the existing scratches were caused by us, but upon showing the photos taken during pickup, the staff said it was okay.
Other customers (regular Europcar clients) take 5-10 minutes. Our family rented two cars, and it took a total of 1.5 hours! I have records, feel free to verify! There was no line, just very slow processing! For the child seat, they told us to just go directly. When inspecting the car, there was no one in the office; we waited for over ten minutes. When we returned to the front desk, they said the person had gone for lunch!
I got a very clean and nice car, but:
Tires were very used at the front and I got a fine from police.
One of the tire was punctured coarsely repaired.
I had to replace both tires at the front, as per regulation after having called Europcar. 3 months after, I still didnt get any feedback from them.
Very disappointing.
“THE Europcar NOT GET MY INCURINS I PID FOR 0 DETCTBOL IN MY RENT? IN THER SESTAM”
About Europcar:9.3/10
I DONT GET MY DOPAST YET?
About QEEQ:8.0/10
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