Various scams. An Indian guy said I had to buy the insurance and refused to listen when I said no. He even refused to take a call from our Chinese coordinator! Eventually, he left the counter and hid. A woman came over to tell us our car was too small and suggested we upgrade to a bigger one. I said no, we need to resolve this issue. She replied, if you want to resolve it, find the guy from before because it's not my problem!

Even after clearly stating that no additional charges were needed, the rental company still added extra fees.

Terrible service, unreasonable demands. The two elderly Middle Eastern men had trouble even using a computer and couldn't process a card payment—so frustrating.

It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.

Overall, it's still pretty good~ the waiting time is a bit long! Also, the staff tried to upsell us on a different model. Just ignore them!