The car pickup was pretty relaxed, haha. We got to choose from several cars ourselves.

The service was okay. They recommended insurance, but it wasn't mandatory and they didn't push it. There was an incident with the car, and the customer service manager was quite helpful, but I haven't received the compensation yet, so I'm unsure of the final outcome.

The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!

1. No Chinese service; 2. The Black customer service agent naggingly recommended a $100+ one-time toll pass. This is a rip-off. Highways in the US are not tolled; when I took a bus from Los Angeles to San Francisco a few years back, I only paid $2.5. I rented a car to return to Los Angeles and didn't pay any tolls. This $105 card is non-refundable if not fully used, don't fall for it! 3. The airport shuttle bus service is terrible! It took me 4 minutes to return the car, and when I went out with the ticket to the airport shuttle, the first dedicated shuttle driver was rude and didn't let us board, asking us to wait for the next one. We waited almost an hour for a shuttle, which only allowed five people to board, and we had to squeeze on as our flight was about to take off. During the wait, we saw the neighboring rental company had 3-4 minute shuttle intervals, with over a dozen shuttles passing, while we had none.

When we went to pick up the car, the staff spoke English very quickly on purpose, and we barely understood. They asked for a credit card, and my friend absentmindedly signed without checking. We received a notification from the bank at the hotel saying $263 was charged. We had full insurance coverage, but they added extra charges for roadside assistance and a tank of fuel. We went back to discuss, and they said the roadside assistance fee could be refunded but not the fuel fee. When we booked on ZUZUCHE, the contract stated full-to-full fuel policy, but they claimed it was invalid because we paid in full, so they charge for fuel and allow the car to be returned empty. It's impossible to return it completely empty, so we had some fuel left. This company is deceitful. We didn't make a fuss because the car was upgraded and the rental fee was cheap.