Very satisfied

The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

When I picked up the car, it was dark, and I only noticed the right fender was scratched the next day. I honestly reported it when returning the car, and the rental company processed it quickly without any hassle.

I returned the car with a full tank, but they still charged me $57 for fuel and made me call customer service myself. Only refunded $51. Previously, they even tried to scam me by saying their fuel was cheap and to return the car with an empty tank. Absolutely shameless.

This company is fine if you understand English.