counter staff very pleasant knowledgable and helpfull

Simple and easy, positive expirience

An African American insisted on an international driving permit, saying it was mandatory to rent a car. Chinese and Hong Kong licenses were not accepted. I requested a different service representative, but he refused. Finally, a Caucasian woman intervened and reproached him before allowing the rental.

Overall, it was a good experience. The price was fair. We chose a smaller car, which was cheaper than our previous reservation.

Everything fine. Only the call center is a little problem. Called 4 times and asked me to call back due to unable to pull my contract. They are kind operators but seems not that familiar with the operations.

Very easy and will use it again.

Like: The rental car was exactly what I had reserved. Quick, reliant and efficient service.