Road trip in Spain

1. Picking up the car went relatively smoothly. The staff weren't very enthusiastic but not rude either. It was okay overall. They didn't try to upsell insurance and I got the model I booked. 2. When returning the car, there was a scratch on the wheel rim (clearly an old damage). A local person returning the car with me confirmed it was an old scratch. But they claimed I caused it. I asked them for evidence and they showed me the check-out form, which indicated the car was in perfect condition when handed over. I then showed them photos I had taken beforehand, and they adjusted my bill. (Make sure to take photos and videos when renting a car). 3. I want to remind everyone again: take photos and videos when picking up the car. It could save you a lot of money. 4. Why only 1 star? Because if I hadn't provided the photos, they'd have blamed me for the scratch. This is dishonest, deceptive, and irresponsible towards customers.

We were forced to upgrade the car model

The queue was a bit long. Rental and return services were together, which was a bit chaotic.

Extremely dissatisfied with this deceitful and fraudulent car rental company. The car I was given had no logo (they intentionally gave us a problematic car that was hard to notice, probably to make us pay extra at return and buy their insurance. We already had full insurance and didn't agree). From where the logo was supposed to be, it was clear it had been missing for a long time. We didn't notice or document it until after we left. When returning the car, we provided photo evidence and timestamps, but they refused to acknowledge it and demanded compensation. Any damage to the car should have been recorded, but they still denied it. It seems like a common tactic to extort money. If renters notice the issues, they note it; if not, they get scammed. Another renter, also Chinese, faced a similar problem and was arguing with the company because they were charged for undetectable hardware issues. This is the first time I've encountered such blatant fraud from a car rental company. Never ever rent from this company at Madrid Airport. Many other options are available, avoid this one at all costs!

It is a well-organized and large-scale car rental company. I had a minor accident during the trip, and the company helped me handle it promptly and replaced the vehicle. I am quite satisfied.