Very good

Despite all precautions, I was still charged over 1000 euros for insurance without my knowledge. Firstly, they added an additional driver fee of over 300 euros, and upon returning the car, they had me sign and charged me directly, even using the deposit to cover the insurance costs. It was extremely disappointing to be charged an extra 1000 euros for insurance on top of the full coverage I had already purchased. They even switched the car to a French model.

Quick service despite the queue.

The service was quite good, but the efficiency is not as high as in China. We had to wait quite a while at the pickup counter, but returning the car was very convenient. We opted for full insurance at the counter to avoid any disputes, making the return process smooth with no extra charges. We had booked a Mercedes C-Class, but it was upgraded to an S-Class at the last minute, and the car was excellent!

The car was given without inspection. When complained, I was told to take picture such as no full tank or broken parts. The safety yellow jacket required by EU law was missing and I had to take a movie to show it wasn't there. At drop-off they tried to charge for missing fuel and I had to show the picture I took. Avoid Avis if possible.