Pretty good, nice attitude.

The car was in good condition.

Dollar is absolutely awful. When picking up the car, I specifically told the clerk that I didn't need extra insurance. They verbally agreed, but still added over 200 dollars for insurance. I was in a rush to get to the hotel and trusted them, didn't check the paperwork and just signed it. My fault. I returned the car with a full tank and left the country, but over a month later, they charged my credit card without any notice. This is the worst company I've ever dealt with.

Various scams. An Indian guy said I had to buy the insurance and refused to listen when I said no. He even refused to take a call from our Chinese coordinator! Eventually, he left the counter and hid. A woman came over to tell us our car was too small and suggested we upgrade to a bigger one. I said no, we need to resolve this issue. She replied, if you want to resolve it, find the guy from before because it's not my problem!

The counter staff used every method to sell us insurance. They showed displeasure when we declined and even said we couldn't rent without it. Eventually, we resolved it by contacting the rental company. When renting a car in the USA, be extra vigilant and do not buy extra insurance; it's quite expensive.