Extremely satisfied

Quite poor, overcharged

The car model was exactly as requested (unlike many companies that always provide 'similar models'), and the vehicle was in great condition. Arrived at dawn, and both the store staff and the car delivery personnel were very friendly. The pick-up and drop-off instructions were very clear, but communication requires English. Big company, you get what you pay for!

The staff had poor English skills. When we picked up the car, they told us we could return it at the international terminal. But when we went to return it, they insisted we had to return it at the domestic terminal, which was under construction and a 20-minute walk from the international terminal. This caused us significant delays!

As long as you bring the required documents and speak English, there are no issues. The shops in Phuket are small, so you cannot choose the car by yourself.