Overall service of the car rental company is good, but the service for customers with language barriers needs improvement. It would be helpful if the store provides a diagram to indicate the pick-up location. When customers have no internet access, the store should allow them to use its network for mobile translation.
Professional, well-organized process, and both pickup and drop-off are convenient and quick. Received the invoice and deposit refund shortly after returning the car.
Both the pick-up and return locations were easy to find. After picking up the car, the staff member was requested to drive us back to the hotel, which they did. The return location was in a designated spot in the airport parking lot. Due to unfamiliarity with the airport layout, the counter staff called a colleague to meet us at the arrival hall entrance for the return. The price matched our expectations, the answers to our questions were clear, the car was in excellent condition, very new and clean, and it happened to be a model I love.
About QEEQ:10.0/10
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