First, the car provided was not a Volvo C40, but a Toyota SUV. They said it belongs to the same group. I had no choice but to accept it due to my travel plans. The key issue was that the Toyota had three minor scratches, and I had to record a video to avoid being blamed for them when returning the car.
Second, they requested the car be returned with a 75% charge, which was only mentioned verbally. I think this is unreasonable; since they charged a 70 CHF deposit, they could deduct it from there. Driving from the city center to the airport and still maintaining 75% charge is extremely difficult. These are the aspects I was dissatisfied with regarding Hertz in Zurich. However, when I returned the car at their Geneva branch, there were no issues. The car's battery wasn’t at 75%, which is practically impossible to achieve, but the staff in Geneva were polite and said everything was good.
Hertz at the Swiss airport is a deceitful company. They gave me a good car, but imposed a huge penalty after use. I rented for 2 days, and the rental fee was only around 900 rubles, but the penalty was 5000 rubles for minor, nearly invisible issues, with no standardized comments. They charged my visa directly! Don’t rent a Hertz car in Europe anymore; they are completely deceitful and dishonest!
The staff at the store were very enthusiastic, but making us wait on-site for two hours until the scheduled pickup time was really frustrating.
About QEEQ:8.0/10
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