Horrible customer service. Will never rent from again
United States
Reviewed: Tue, Jun 25, 2019
About Easirent:6.0/10
Car was fairly newer. No issues with car itself. But the customer service at the location was horrid. We weren't the only ones who had issues. One family left and rented elsewhere. Horrible customer service, will never use this company again
“Easirent is off my list, Eastrentcars isn't but my level of confidence in them isn't what it used to”
About Easirent:3.3/10
The place was understaffed
Car wasn't clean, only tank full
hardly any automation, diagram of car on a flip chart and a signature asked
no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue
same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later.
staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there
worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor.
worst was wheels were all different make/model with one with a different specification ( see photos)
the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.
As always a great service, Allison was great accommodating my family in a good vehicle. Joe always with a big smile and ready to help us and to get us going fast.
The wait was long..to pick up n drop off. 1st the shuttle driver picked up a person n dropped them off before taking us to get our rental which was unacceptable. Get to the counter the gentleman was not friendly it was three of us waiting one person working and the person ahead of me had issues,it was late n I was tired. the car needed maintenance hard to drive I think it needed power steering fluid. I dropped off n it was two workers n I waited 30 minutes to just to return a key n sign..The Staff was not very friendly nor helpful..but for the price I guess u get what you pay for.
They are the worst hire company that I have ever used, you should consider taking them off your site.
Their shuttle bus took 1.5 hours to pick me up. When I picked up the car they told me that I either had to leave a deposit of $1800 on my card which I would not receive back until around 4 weeks after I dropped the car back off. The alternative was to pay them $390.00 to waiver this, this is the option I took. That fee was more than the rental fee it’s self. Absolute rip off.
About QEEQ:10.0/10
Your platform is excellent and I will continue to use it in the future.
“OK, needs better customer service with pickup and drop off”
About Easirent:6.0/10
Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.
About QEEQ:8.0/10
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Customer Service
Horrible customer service. Will never rent from again
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