I was never picked up from the airport, charged for a rental that I never received. Each time I called the Orlando office, I was placed on hold and then eventually hung up on, then when calling back, no one would answer the phone. I had to call from a different number to get someone on the line to only be told that they canceled my reservation and I would not be given a refund. This was as of 7/11/2019. Today is 7/17/19 and I have yet to receive a response as to how and when I will be refunded. I contacted the person who referred me to them and advised them to cancel as well.
Getting shuttle to and from airport was guick. Staff very courteous and friendly. I had no problems. The car was clean and very nice. I would definetly recommend and use again on my next trip.
Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.
They are the worst hire company that I have ever used, you should consider taking them off your site.
Their shuttle bus took 1.5 hours to pick me up. When I picked up the car they told me that I either had to leave a deposit of $1800 on my card which I would not receive back until around 4 weeks after I dropped the car back off. The alternative was to pay them $390.00 to waiver this, this is the option I took. That fee was more than the rental fee it’s self. Absolute rip off.
About QEEQ:10.0/10
Your platform is excellent and I will continue to use it in the future.
“OK, needs better customer service with pickup and drop off”
About Easirent:6.0/10
Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.
About QEEQ:8.0/10
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THE WORST EXPERIENCE EVER
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