Drove Along the Coast for Sightseeing, Visited Sea Lake Manor and Calavera Cape Aerospace Site

Excellent service.

When we arrived at the Hertz car rental at Los Angeles Airport, the staff required us to pay a $400 insurance fee, claiming it was mandatory. After some hassle, the customer service from ZuZuChe helped us cancel this fee.

The car we received was a Nissan Altima. It was a very good car and drove smoothly. It was spacious and sufficient for our family of four. I also found the Hertz staff at the Madison Airport counter very friendly and helpful. Overall a good experience!

It was a good experience, though as a first time user, it took me a while to get familiar with the platform. I do not know what the Price Protector was or what it did. I would have loved to get a lower price on my purchase, of course!

Counter assistance was poor and sold me additional insurance level that I had covered in booking on pre text of tolls Tried to contact to cancel following day but no service at Marriott in International drive and no desk ar 2nd location in International drive. This should be updated not there since covid apparently

Excellent on all levels but Hertz let it down

Like: This rental went off with a hitch. I got a great deal, the car in the picture was the car that i got(no bait and switch), over all one of the best rental experiences I've ever had!
Dislike: Nothing