Upgraded at the store to a full-size car, but didn't get the model I wanted.

The queue is understandable, but I paid for Chinese service which was not actually provided. There was a dispute when returning the car as they tried to charge for excess mileage (though the order stated unlimited mileage) and for the GPS device (which was barely functional). I strongly requested Chinese service, but the staff said no one could speak Chinese. After difficult negotiations, they agreed not to charge the above fees, but I still have not received a refund of over 200 dollars!

Limited car models. Originally booked a Grand Cherokee, but there was none available upon arrival. Had to upgrade the car and spent over 1000 extra. Staff service was excellent, quick car exchange was quite convenient. Everything was great except for the forced upgrade.

Convenient and considerate

This trip to the U.S., I rented twice from Dollar. The first time from Los Angeles to Las Vegas and the second time from San Francisco to Los Angeles. We had an accident during the first leg, but since we were rushing for a flight, they simply gave us a form to fill out the accident details, which was very efficient. However, during the second rental return, despite no accidents, we were asked to take a form a long way to the front desk. The front desk attended to three people picking up cars before helping us, even though we arrived first. This was quite unsatisfactory.