The reserved car was old and didn't have CarPlay; I was forced to pay an extra $20 a day to switch to a different car. They also charged me an extra day when I returned the car!

Quite satisfied

They didn't provide a Chevrolet at all, only offered Ford and Nissan. The service attitude was poor, and even after I specified I didn't want additional insurance, they still added roadside assistance. It felt like robbery.

Booked a car model domestically but found it unavailable when picking up abroad. They pushed for an upgrade at a very high price. Complaints were ineffective.

At the counter, there were no prompts or explanations; the representative only mentioned that a credit card is needed for the deposit. I didn't think much of it at the time, but after returning the car and getting back home, I found out they had charged me over $500. Upon checking the bill, I realized they had purchased all the insurance options for me. So, everyone, please be careful. When picking up the car, not only should you be wary of the sales staff pushing extras while you're in line, but also make sure the counter staff explain all the charges when swiping your card. It's easy to fall into a big trap if you're not cautious.