Quick and easy car pickup, simple return process.

We actually rented a Volvo XC60 or a similar car, which falls under the luxury car category. However, when we arrived, we were given a Skoda Octavia. After expressing that this car is not of the same class, the store refused to change the vehicle. While inspecting the car, we found that the side mirror was broken. Only then did the store agree to switch the car, which was a complicated process that took over two hours. We requested an extension for the delay, but the store refused. They replaced it with a Volkswagen Passat, which we also pointed out was not of the same class. The store claimed there were no other cars available, so we had no choice but to accept it to avoid further delays in our trip.

We picked up the car three hours early, the rental company was very accommodating and quickly arranged it for us.

Pickup was very quick. I was worried about returning the car, so I went to the airport early. It took only two minutes to complete. Very convenient.

The service for refunding the pre-deducted car fee was very poor.