Double billing, very chaotic

We picked up the car three hours early, the rental company was very accommodating and quickly arranged it for us.

Super bad, incredibly slow, took me one to two hours to get the car.

Pretty good

The deposit was charged to my credit card instead of being pre-authorized. The money was charged, but after the car rental, the deposit could not be refunded. They required a bunch of international remittance information, which I completely didn't understand and wasn't explained to me. They just said the money couldn't be refunded and then laughed and watched videos on their phones with their colleagues. I missed my flight due to negotiating this issue! Budget's service was good during pickup, but their service after drop-off was really lacking. Be cautious when choosing them.