Once you exit the terminal, follow the signs to find the store. There are many people, and you will need to wait in line. You should be able to communicate in English.
The car key battery was low, and after visiting a tourist spot, the car wouldn't start. I had to call for assistance. Fortunately, it started again during the call, but I was afraid to turn it off halfway through. The next day, I bought a button battery for $15 and fixed it myself.
They asked us to buy additional insurance and a full tank of fuel, but didn't clearly explain when we were signing and paying. We only found out from the credit card bill after returning home. Very frustrating.
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