I specifically chose a rental company with Chinese language support because, although I can handle basic English communications like ordering food or booking hotels, renting a car involves signing a full English contract with lots of details and technical terms I may not understand. A fully Chinese service process is crucial for avoiding misunderstandings. However, both pickup and dropoff services were in English. I even asked if they had staff who could provide service in Chinese, but the answer was no. While the rental process was smooth, the lack of Chinese service was still concerning.
The location of this branch is easy to find, just a one-minute walk from the airport exit. The staff were friendly and recommended upgrading the car and insurance. Since it was my first time driving a right-hand drive in Melbourne, I decided to be cautious. Both picking up and returning the car were very convenient, especially the return process, possibly because I bought full insurance. I will consider this company again next time. Great service.
“User friendly booking system, flexible on cancellation which others booking doesn’t offer.”
About Budget:9.7/10
Customer service during pickup taking too long to settle all the documentation.
About QEEQ:10.0/10
The car rental price was not the lowest and despite of the alert being set. In the end still charge me for the original booking prices. Which the system doesn’t refund me the difference in price as claims in the booking website.
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