Very satisfied

Arrived at night, didn't wait long, pretty good.

Very good. Very patient.

I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.

Convenient and fast, no forced insurance. The only drawback was that we didn't get the car we ordered; instead, we got a Buick Encore, which is smaller and had 7,000 miles on it.